Frequently asked questions to our Webflow agency

Find answers to our frequently asked questions here. Is your question not listed? Then feel free to schedule a meeting.

Are there any hidden costs?

Everything is included, except the hosting and subscription costs for external tools, such as e-commerce functionality, automation, and store locator software.

Are you responsible for a top position in Google Search?

No, but when we deliver a new website, we do ensure that all technical aspects of the website are set up correctly. It is then your responsibility to invest in search engine optimization. Of course, we are happy to help you with that.

Can I downgrade or upgrade a subscription at any time?

Yes! You can change your subscription (s) yourself via the customer portal.

Can I invite my colleagues?

Yes, of course, your colleagues are also very welcome!

Can we communicate via WhatsApp, Telegram or Slack?

While it sounds nice when we can chat together, we know that information will be lost and communication will be messy. Instead, all your tasks are organized on your task board within Asana (our project management tool). We communicate within the task comments so that everyone knows what we are talking about.

Can you build a new website within a subscription?

Yes! The to-do list will look slightly different than an existing website, but otherwise it works exactly the same. Before we begin, we would of course be happy to discuss the project you have in mind. By opting for a subscription, you can also go live super fast. With a traditional approach, it can take months to finally go live with your, sometimes outdated, website.

Can you help me migrate my website to Webflow?

Yes, definitely. We specialize in migrating websites to Webflow.

Do you give a discount?

Yes, definitely. If you choose a quarterly subscription, you get a 10% discount. With an annual subscription, you even get a 20% discount.

Do you offer help with planning?

Yes, definitely. Every month, we organize a meeting to discuss and plan how we can really help your business move forward.

Do you only work with Webflow?

We specialize in Webflow and think we can offer the most value through this platform. However, that does not mean that we do not use other no-code tools. On the contrary, we would love to expand your Webflow website using the most advanced features. Take a look at our list of commonly used ones here integrations.

How do I request a new task or project?

During your onboarding, we'll send you a link to your unique request form, which is linked to your Asana board. Every time you want to outsource a task or project, you can fill out the form and we'll receive a notification.

Ideally, you should fill the task queue with multiple tasks with different priority states so we can pick up the next request when we're done or stuck with another request to avoid wasting time.

How does the delivery time of a task work with a subscription?

The turnaround time to complete a task depends on its size and complexity, but it usually takes an average of 2 days to complete.

How long am I tied to a subscription?

You are not committed to anything. You can cancel at any time and the subscription will then continue until the end of the month.

How long does it take to build a simple website?

This depends on a number of important factors:

  • How many pages do you need?
  • Has the design been made yet?
  • How complicated is the design?
  • Want to add animations and interactions to the website?
  • Does the website need to be integrated with other no-code tools?
  • Are there specific requirements that the website must meet?
  • Have the lyrics been written yet?
  • How fast are you with giving your feedback?

How many months do I need?

We determine the duration on a case-by-case basis. For some customers, 1 month is enough to deliver everything they need, others may need a few more months. But, if you really want to take digital steps, it's best to keep us for an unlimited period of time.

I already have a Webflow website, but it needs to be updated. Can you improve it?

Yes, we can definitely improve your website. We can fix run-down projects, poorly built websites, and messy websites. Feel free to make an appointment to see if we are a good fit.

I have a WordPress website but it's slow and I hate running my website in WordPress. What should I do?

We can start building a website from scratch, but if you're still happy with the current design and want to save some money and time, we can start developing the website right away. The 'Webflow Development' package is then more than enough.

Is the number of requests really unlimited?

Yes, the number of requests is really unlimited. Once you're a customer with us, you can add as many requests to the queue as you want. Your tasks are then delivered one by one, and you can add more and more.

Is there a minimum length of subscriptions?

No, you can choose how long you want your subscription to continue. Through the customer portal you can easily change, stop or activate your subscription.

Not sure which plan is best for me. Can you help me?

If you don't know which plan or package is best for you, feel free to contact us. We'll review your project and offer you the most appropriate pricing plan that gives the most value to your site.

What happens if bugs occur after the website is published?

We offer a 30-day bug fix for all our projects free of charge, regardless of whether you still have an ongoing subscription. If anything happens outside that period, let us know and we'll see what we can do.

What if, in the end, I'm still not satisfied with the work done?

If you're still unhappy with the work at the end, we'll keep making adjustments until you're 100% satisfied.

What should I do if I'm still not satisfied with the work in the end?

We blijven het werk herzien totdat je 100% tevreden bent.

Who is the owner of the website?

You are 100% owner of the website when we deliver it to you. If you're okay with it, we'll always keep a copy in case something happens.

Why you should choose us ‍

Super fast

Thanks to our efficient way of working, requests can be dealt with very quickly within.

Certified

We have passed the tests and are a certified Webflow Premium Partner.

Dedicated

We review the work until you are 100% satisfied and do a lot to make customers happy.

Trustworthy

We really always try to keep agreements. And, if we fail or don't know, we'll let you know immediately.

Helpful

The digital world is complex, but we are happy to help you make everything understandable.

Flexible

Tight planning is nice, but we also work well with customers who work a little less structured.

Find out if Moving Mouse is a match 🐭

The deployment of an entire Webflow team for the price of just one employee. Fast delivery and no contracts or surprises. Schedule a free consultation and find out if we're a match.